Return & Refund Policy

Last Updated: November 2026

1. Refund Policy

Due to the digital nature of our products, purchases are generally non-refundable once the digital product has been successfully delivered or accessed.

However, we understand that technical problems can occur. Refund requests may be considered on a case-by-case basis in situations such as:

• The purchased digital product cannot be accessed or downloaded due to a technical issue that we cannot resolve.

• The customer receives an incorrect or defective digital file.

• A duplicate payment has been charged for the same purchase.

• An incorrect amount has been charged.

Where possible, we will first attempt to resolve the issue by providing technical assistance or a replacement download.

2. How to Request a Refund

To request a refund, contact our support team:

Email: ecomsai7@gmail.com

Please include:

• Your order number.

• The email address used during checkout.

• A brief explanation of the issue.

Our team will review the request and respond as soon as reasonably possible.

3. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times may depend on the payment provider and the customer's bank.

4. Customer Rights

Nothing in this policy is intended to limit any consumer rights or refund entitlements that cannot legally be excluded under applicable law.

5. Contact Information

For questions regarding returns or refunds, contact:

WeTradeUp
Email: ecomsai7@gmail.com
Website: https://wetradeup.myshopify.com